Provoke Photography Policies

Photography is strictly limited to PROVOKE PHOTOGRAPHY staff. Private photography or video recording of our photographers or clients is not permitted.
The complimentary Provoke photo session is offered once per stay, per room (80–90 minutes). Additional sessions may be arranged at an extra cost.
Cost per photo (digital file): $25 USD. Packages are available. A minimum purchase of 12–20 photos is required (depending on the resort/season).
All prices apply exclusively at our home resorts. Pricing may vary when services are provided at other resorts.
Photo and video sessions must be scheduled on separate days.
Video sessions require prior reservation (at least 3 days in advance).
Full payment for video sessions ($1,899 USD) is required at least 3 days prior to the scheduled shoot.
Edited video delivery will be completed within 15 business days via email.
Privacy policy: Clients retain rights to their material. Provoke will delete all files 20 days after purchase.
Sharing material with Provoke requires written consent.
No additional participants may join sessions without prior written approval.
Sessions may be terminated at the photographer’s discretion if policies are violated.
Gratuities are at the client’s discretion; staff members are not permitted to request them.

Photo Session Deposit

A $50 USD cash deposit is required to secure your session (applied toward the final purchase).
The deposit is non-refundable if no photos or products are purchased after the session.
Cancellations require at least 3 hours’ notice to be eligible for reimbursement. Requests must be made via info@provokephotos.com or directly with Provoke staff.
Cancellations are only accepted through Provoke Photography personnel (Monday–Sunday, 10:00 am – 5:00 pm).
The deposit is non-refundable if the cancellation is not made through the proper channels or within the required timeframe.

Prices are fixed and non-negotiable.
Accepted payment methods: cash (USD or MXN) and credit/debit cards (Amex, Visa, Mastercard).
Credit/debit card payments require a valid ID and photos of the card with sensitive numbers covered.
All sales are final and non-refundable.
No re-editing is included. Additional edits are available at $25 USD per photo or $500 USD per video.
Raw files are not included in any purchase.
Video session payments are non-refundable; however, they may be applied as a credit for up to 18 months.
Damaged products must be reported within 24 hours with proof. Misprints will be replaced at no cost; damages caused by the client are not covered.
Canvases are delivered rolled in protective cardboard tubes.

Payments are processed securely via PayPal.
A minimum online purchase of $100 USD is required.
A 6% PayPal processing fee applies.
Verification may take up to 24 hours. Delivery of high-resolution files will be completed within 48 hours after verification.
Cost per photo (online purchase): $30 USD.
Privacy policy: All files will be deleted 30 days after watermarked photos are sent for selection.
All edited purchases are final; additional re-editing fees will apply if requested.
Raw files are never delivered.

Tracking information will be provided within 5–15 business days.
Canvases and photo books are shipped separately.
An email notification with the tracking number will be provided by the courier (DHL, FedEx, or UPS).
Shipping to P.O. Boxes is not available.
The courier is responsible for any incidents during shipment. Clients must contact the courier directly using the provided tracking number.
Customs authorities may retain shipments (e.g., due to content restrictions). Provoke is not responsible for reprints or reshipping in such cases.
Shipping and handling fees are non-refundable.

The team will arrive at your room 10 minutes prior to the scheduled time.
Clients must have a clean face (no makeup) and clean, dry hair prior to the service.
Cost: $230 USD for Makeup & Hair or $150 USD for a single service.
Payment is due in cash upon completion.
Cancellations require at least 3 hours’ notice and must be made through the same channels as the photo session deposit.
A $50 USD deposit is non-refundable in the event of improper cancellation.