Provoke Photography Policies

Photography is strictly limited to PROVOKE PHOTOGRAPHY staff. No private photography or video of our photographers or clients is allowed.
The complimentary Provoke Photo Session is once per stay per room (80–90 minutes). Additional sessions may be arranged at an extra cost.
Cost per photo (digital file): $25 USD. Packages available. Minimum purchase 12–20 photos (depending on resort/season).
Photo and video sessions must be scheduled on different days.
Video session requires prior reservation (minimum 3 days before).
Full payment for video session ($1,899 USD) is required 3 days before shooting.
Edited video delivery: 15 business days by email.
Privacy policy: clients own rights to their material. Provoke deletes all files 20 days after purchase.
Sharing material with Provoke requires written consent.
No additional people may join sessions without prior written consent.
Sessions may be terminated at photographer’s discretion if policies are violated.
Gratuities are at the client’s discretion; staff may not request them.

Photo Session Deposit

A $50 USD cash deposit is required to secure your session (applied to final purchase).
Cancellations require at least 3 hours’ notice to receive reimbursement, via info@provokephotos.com or Provoke staff directly.
Cancellations accepted only through Provoke Photography personnel (Mon–Sun, 10 am – 5 pm).
Deposit is non-refundable if cancellation is not made through the proper channels or timing.

Prices are fixed and non-negotiable.
Accepted payments: cash (USD/MX), credit/debit (Amex, Visa, Mastercard).
Credit/debit payments require ID and card photos (with numbers covered).
All sales are final and non-refundable.
No re-editing. Additional edits: $25 USD per photo / $500 USD per video.
Raw files are not included in any sale.
Video session payment is non-refundable (may be used as credit up to 18 months).
Damaged products: report within 24 hours with proof. Misprints are replaced free; client-caused issues are not.
Canvases are delivered rolled in protective cardboard cylinders.

Payments processed securely via PayPal.
Minimum online purchase: $100 USD.
Additional PayPal fee: 6%.
Verification takes 24 hours; delivery of HR files within 48 hours after.
Cost per photo online: $30 USD.
Privacy: all files deleted 30 days after watermark photos are sent for selection.
All edited purchases are final; re-editing fees apply.
Raw files are never delivered.

Tracking info available in 5–15 business days.
Canvases and books ship separately.
Email notification with tracking number provided by courier (DHL, FedEx, UPS).
No shipping to P.O. Boxes.
Courier is responsible for shipment incidents; contact courier directly with tracking number.
Customs may retain shipments (e.g., due to content restrictions). Provoke is not responsible for reprints/reshipping.
Shipping and handling fees are non-refundable.

Team arrives at your room 10 minutes before scheduled time.
Clients must have face clean (no makeup) and hair clean/dry.
Cost: $200 USD Makeup & Hair / $110 USD for only one service.
Payment: cash upon completion. Credit card payments add 10% tax.
Cancellations require at least 3 hours’ notice, same channels as photo session deposit.
$50 USD non-refundable deposit applies for improper cancellations.